Aftercare & Maintenance
Investing in a high-quality security or technology system is the first step - keeping it running optimally for years to come is just as important. That’s where our comprehensive maintenance, monitoring and aftercare services come in. We don’t just install your system and walk away; we become your long-term partner in protecting that investment. Regular maintenance is vital to ensure your security system remains effective and reliable over time. In fact, many insurance providers require proof of routine professional maintenance for security installations. With our aftercare plans, you not only meet such obligations, but also gain peace of mind knowing your system is always in top form.
Why Choose Unified for Ongoing Support?
At Unified, we understand that once you’ve invested in the latest security technology, you expect it to perform flawlessly day in and day out. We provide full ongoing support and network monitoring for every system we install, so you have confidence that if anything needs attention – be it extra staff training, adjustments to your setup, or an unexpected equipment issue – we’ll be there to help. Our clients enjoy the peace of mind that comes from knowing expert help is just a call away whenever they need it.
We pride ourselves on a personal, responsive approach. Every Unified client is assigned a dedicated point of contact who knows your system inside-out and can coordinate any support you require. And when we say we’re here for you around the clock, we mean it – our support team is available 24 hours a day, 7 days a week, 365 days a year. Whether it’s a question during a weekday or an emergency in the middle of the night, our experienced engineers and support desk are always on call and ready to respond without delay. We also offer flexible Service Level Agreements (SLAs) tailored to your needs, guaranteeing rapid response times so you’re never left waiting in a critical situation.
Our Maintenance & Aftercare Services
Our maintenance and monitoring packages are designed to cover all aspects of aftercare, keeping your system running smoothly and efficiently. Here’s what you can expect as part of our comprehensive aftercare service:
Preventative Maintenance: We schedule regular health-checks and servicing visits for your security system. During each visit, our qualified engineers thoroughly inspect and test all components, perform any necessary cleaning, calibration and software/firmware updates, and replace any worn parts before they fail. This proactive upkeep significantly reduces the risk of downtime or outages by addressing minor issues before they escalate. By identifying and fixing issues early, we prevent small problems from turning into costly failures, saving you from expensive emergency repairs and ensuring your protection is never compromised.
24/7 Monitoring & Support: Our support doesn’t keep office hours – it’s always available. We offer 24/7/365 on-call support services, meaning you can reach an expert engineer any time of day or night if you need assistance. In addition, we continuously monitor the critical health indicators of your system’s hardware and software (where applicable) via our remote monitoring tools. This live monitoring allows us to detect and respond proactively to any anomalies or alerts, often resolving issues before you’re even aware of them. The moment something needs attention, our team is notified and can take action immediately, minimising downtime.
Experienced & Dedicated Team: When you enlist our aftercare, you’re supported by a team of highly skilled, certified professionals who are passionate about what they do. Our technical experts are fully trained on all the systems we deploy and are incentivised to go the extra mile for our clients. You’ll have a dedicated lead engineer who acts as the champion of your system – they will be intimately familiar with your setup and history, ensuring consistent, personalised service. If any issue arises, this engineer and our broader support desk work together to resolve it quickly and effectively. You even have direct access to senior technical managers if needed, so you’re always supported at every level.
Guaranteed Fast Response: We know that when something goes wrong, a quick reaction is critical. That’s why our maintenance contracts come with guaranteed response times under Service Level Agreements. For example, we can ensure an engineer is on-site to address urgent issues within as little as four hours, depending on the support package you choose. Our rapid-response commitment means you won’t be left waiting in an emergency – we’ll have you back up and running as a priority. In many cases, we can also resolve problems remotely even faster, getting your system restored without the wait for a site visit.
Detailed Reporting & Documentation: Transparency is a key part of our service. After every maintenance visit or support call, we provide you with a detailed service report outlining the work performed, any issues found, and the solutions applied. We often include photographs, test results or even video clips in these reports when helpful, so you have clear evidence of your system’s condition and the actions taken. Over time, these reports build a complete service history for your records. This documentation not only keeps you informed, but can also be useful for insurance or compliance purposes, and helps in planning future upgrades or improvements.
Well-Stocked Service Fleet: When on-site service is required, our engineers come prepared. Unified’s mobile support vehicles function as workshops on wheels – stocked with a range of common spare parts and tools to fix most issues immediately. By arriving equipped to handle likely problems on the first visit, we minimise the need for follow-up appointments and get your system back to full strength in the shortest possible time. Our goal is to resolve issues then and there, reducing any disruption to your business. In the rare case we don’t have a specific part on hand, we’ll secure it quickly and even provide temporary solutions if needed to keep you protected.
Flexible Plans & Tailored Solutions: We recognise that different organisations have different needs. That’s why we offer multiple levels of maintenance plans – from basic annual servicing to fully inclusive 24/7 support contracts – so you can choose the aftercare package that best fits your requirements and budget. Whichever level you opt for, you will receive the same commitment to quality service and fast response. We can also tailor aspects of the plan (such as the number of preventative maintenance visits per year or specific response time targets) to match any particular operational or compliance needs you have. This flexibility ensures you get exactly the coverage you need without paying for anything you don’t.
Every aspect of our aftercare service is geared towards maximising your system’s performance and longevity. By keeping software up-to-date, hardware well-maintained, and responding rapidly to issues, we help extend the lifespan of your equipment and ensure it’s always operating at peak efficiency. The result is a system that consistently protects your premises as intended, year after year.
Service Contracts & Compliance Support
For many commercial sites, maintaining professional maintenance records is a requirement under insurance policies, safety standards or regulatory inspection. Unified offers structured service contracts that provide consistent care, documented servicing and accountability across all installed systems.
Under a service contract, all planned maintenance visits, inspection results and engineer reports are formally logged. This creates a clear audit trail for compliance purposes and supports insurance claims, safety audits and operational reviews. We can also assist with certification and documentation required during external inspections or insurer assessments.
By formalising aftercare through a service agreement, organisations benefit from predictable maintenance schedules, budget clarity and priority access to engineering resources.
System Upgrades & Lifecycle Management
As technology evolves and your operational needs change, security systems may require upgrading to maintain effectiveness. Unified provides lifecycle planning and upgrade pathways to keep your systems modern, resilient and aligned with current risks.
This includes reviewing system condition, identifying end-of-life hardware and advising on upgrades such as higher-resolution cameras, IP-enabled devices or expanded coverage zones. Where sites expand or layouts change, we can reconfigure or extend your existing systems without disruption.
By managing upgrades proactively rather than reactively, we protect your long-term investment and ensure your security infrastructure remains future-ready.
Long-Term Peace of Mind
Engaging Unified for maintenance, monitoring and aftercare means entrusting your security system to proven professionals who truly care about its welfare. We see ourselves as an extension of your team: our mission is to relieve you of the technical upkeep burden so you can focus on running your business, confident that your security infrastructure is in expert hands. We continuously monitor our own performance through client feedback and internal quality checks, always striving to improve our service delivery. Our philosophy is to be quick to respond, trustworthy and reliable in everything we do – values that our existing clients know us for.
Ultimately, our maintenance and aftercare is about giving you total peace of mind. You can rest assured that your system will be maintained to the highest standards and any issues will be dealt with swiftly and professionally, preventing potential problems before they impact your security. With Unified as your long-term support partner, your investment is protected and your people and property remain secure.
Contact us today to discuss how our monitoring and maintenance packages can support your organisation. We’ll be happy to advise on a tailored aftercare plan that keeps your systems running smoothly and safeguards your peace of mind for the long haul.